Billing Terms & Conditions – NEW WAVE

These Billing Terms & Conditions explain how payments, charges, and billing are handled when you place an order on neewwave.myshopify.com. By completing a purchase, you agree to the practices outlined below.

1. Accepted Payment Methods

NEW WAVE accepts the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • Shopify Payments

  • PayPal (if activated)

All payments are processed securely through trusted third-party providers.
We do not store or have access to full credit card numbers.

2. Currency

All prices on our website are displayed and charged in Canadian Dollars (CAD), unless otherwise stated.

Your bank or card issuer may convert the charge and may apply currency conversion fees.

3. Order Confirmation

Once your payment is successfully processed, you will receive:

  • A confirmation email with your order details

  • A receipt showing the total amount paid

If you do not receive a confirmation email, please check your spam folder or contact us.

4. Payment Authorization

By placing an order, you authorize NEW WAVE to:

  • Charge the full amount of your purchase

  • Verify payment details through our payment partners

  • Cancel orders if fraudulent or unauthorized activity is suspected

If a payment is declined, the order will not be processed.

5. Pricing & Billing Accuracy

We aim to ensure all pricing information is accurate, but errors may occur.
In case of a pricing error:

  • We may cancel the order

  • Or contact you to confirm whether you wish to proceed at the correct price

NEW WAVE reserves the right to adjust product prices at any time without prior notice.

6. Taxes

Applicable sales taxes, duties, and fees are calculated at checkout based on your location.
You are responsible for any additional customs or import fees for international orders.

7. Fraud Prevention & Security

To protect our customers and business:

  • Payments may be reviewed manually for verification

  • Orders with suspicious activity may be canceled or require additional confirmation

  • We may request identity or address verification for high-value orders

Your payment information is encrypted using industry-standard security protocols.

8. Billing Disputes

If you believe you were billed incorrectly:

  1. Contact us at newwavesho@gmail.com within 10 days of the charge

  2. Provide your order number and details of the issue

We will investigate and work with you to resolve the matter promptly.

9. Refunds

Refunds are issued in accordance with our Return & Refund Policy.
Approved refunds:

  • Are processed to the original payment method

  • May take 5–10 business days to appear on your statement

  • Do not include original shipping fees (unless due to an error caused by NEW WAVE)

10. Subscription Services (If Applicable)

If NEW WAVE offers any subscription-based products in the future:

  • Billing will occur at the interval shown at checkout

  • You will be notified of any price changes in advance

  • You may cancel at any time through your account or by contacting us

(If you do not offer subscriptions, this line stays harmless.)

11. Contact Information

For questions about billing or payments, please contact us:

NEW WAVE
3210 3 St SW, Calgary Alberta T2S 1V3, Canada
📧 newwavesho@gmail.com
📞 +1 (782) 302-1867

We will be happy to assist you.